T:0121 559 1234 | sales@ace-embroidery.co.uk

Ace Logo

We have simplified our ordering process and are proud of our unrivalled customer care

How To Order

Our simple 3 stage ordering process


1. Find Your Items

Use our site to find the items that you are looking for. We stock a wide range of items that can be personalised or delivered plain.

2. Call Us & Send Us Your Artwork

Tell us the items that you would like to purchase, and where you would like to place your logo or text. Then, send us your artwork. Artwork setup charges may apply. 


Once you are happy with your selection, pay for your garments with one of our secure payment methods. You will receive an order receipt of payment no longer than 12 hours after ordering. 

4. Proof Check

We will send you a proof of your garments via email with your logo/artwork positioned appropriately. Once you have reviewed and approved this proof, we will produce the goods for you! 

From placing your order, through artwork submitting, artwork orientation, proof check and embroidery / engraving to delivery, our lead time is 10-15 days. This is of course dependent upon your response time also. We also offer an express service for when you have tight deadlines. To find out more, read our delivery guide.

Artwork for embroidery can be supplied to us in almost any format, including jpeg, pdf, eps, illustrator, png, and in bitmap or vector format. For printing, to avoid an artwork redraw charge, we require a vector version of your logo. We can get your artwork ready for print if it is not in vector format for a small charge. Unsure of the difference between a vector image and a bitmap image? Read our guide on bitmap and vector imagery. We have full information on how to supply your logo to us for either printing or embroidery. for embroidery, please read our embroidery artwork guide. For printing, please read our printing artwork guide.

We pride ourselves on our excellent customer service, and are only a phone call away for any of your questions. However, there are some questions that we get asked regularly, so we have prepared a frequently asked questions page to answer some of our most popular queries.


Call us and we will be happy to help! We have excellent lead times and can get you your items quickly and efficiently.

CALL 0121 559 1234

© Ace Embroidery 2015 T:0121 559 1234 | sales@ace-embroidery.co.uk