Ace Embroidery Limited Terms and Conditions

Payment Information

1) Payment is due before the dispatch or collection of any goods unless a credit facility has been agreed. We accept payment by cheque (payable to Ace Embroidery), cash or by any of the following cards; Visa, Mastercard, Switch. Solo. We also accept payment by BACS

2) Returned or represented cheques will be subject to a £20.00 charge per cheque.

3) To obtain a credit facility with Ace Embroidery, a credit application form is to be completed fully and approved by our accounts department. All parts of the form must be completed. Our terms of payment are strictly 30 days unless otherwise arranged; we reserve the right to enforce a 2.5% surcharge if credit terms are breached. A minimum spend policy is in place.

4) All prices are plus VAT at the present rate where applicable and subject to change without notice.

Embroidery Jaquard / Artwork Set Up

5) Jaquard / origination charges are £10.00 per 1000 stitches.

6) Owing to the complexity of embroidery, it is impossible to quote the exact number of stitches from first sight of artwork. Costs are always approximate and may change slightly on the final bill.

Printing Charges and Information

7) Screen charges are £25.00 per colour, per design. For instance, if the same logo is required of a different size front and back, two screen charges apply.

8) Clear camera ready artwork is required to produce screens. Poor photocopies, photographs, drawings etc are not acceptable as artwork. If the design is to be drawn before screen process a quote will be given before commencing.

9) Transfer Printing – This process works by way of stocking transfers in multiple quantities, bought in at an individual price. They can be held at Ace or taken away. Each application onto any garment will be charged at the current application rate (normally 75p).

Samples Policy

10) Samples will be charged at normal price list rate. If returned within 14 days undamaged no charges are applicable. If goods are to be posted away, credit or debit card details are required as a form of deposit. Card details will be destroyed if the goods are returned within 14 days undamaged (for security reasons)

Free Issue (Customer Supply) Garments

11) We will not accept responsibility for faulty goods supplied by customers, or incorrect information given when embroidering or printing free issue goods. Free issue items are personalised at customers own risk.

12) Copyright, trademarked or registered logos will not be embroidered without full consent in writing from the owner / organisation of the logo in question, a disclaimer form must be filled in if there are any doubts.

13) Our minimum order value for free issue items is £30.00, all charges are stated in our current price listings.

Delivery and Collection

14) Carriage (next day delivery) will be quoted separately charged at cost.

15) Every effort will be made to deliver on time, but any delivery date specified is a best estimate and no liability is accepted for any loss arising from delay or error in delivery of goods.

Quantity Variation

16) In some products (they will be stated) allow within 10% plus or minus of the quantity of goods supplied.

Cancellation

17) If any order is cancelled a charge will be made for any artwork or logo origination that has been undertaken including any garment embroidered or printed.

Other Information

18) Copy disks / logos – Allow 3 working days for any copies to be processed, disks are by collection only by the owner of the design.

19) Special thread colours, if a non standard colour or type is required and is not in our extensive range the threads will be invoiced as a special. Threads are kept in stock for use only for that particular customer.

20) Non-delivery by courier claims must be notified to us within 7 days.

21) Claims arising from shortages or damage are to be received within 7 days of receipt of item. Please inspect all goods prior to signing for delivery or upon collection.

22) Garments manufactured that are automised to customer specification cannot be exchanged or altered after production. Genuine faulty items are replaced.

23) Orders are required in writing and customers must ensure details of size, colour, code, quantity, fabric, style, print and/or embroidery are accurate. Telephone / verbal orders are made at customers own risk, any responsibility for errors is not accepted by the company.

24) Garment care – Ace take the greatest care to source the highest quality fabrics and materials for garments supplied. To maintain garments in best condition please adhere to the washing instructions, which come with each garment.

25) We cannot guarantee goods will be exactly the same as previously supplied. Samples are available on request to check size, material etc.

Terms and Conditions of Trade - August 2005