T:0121 559 1234 | sales@ace-embroidery.co.uk

Ace Logo

Answers to some of your most asked questions


Our experience in helping our customers choose the right garments for their specific needs has helped us build a solid reputation since we started trading back in 1987. We are always happy to advise the best solution for your needs, here are some Frequently Asked Questions. If you have a question that isn't listed, simply call us!

Do you supply the clothing you embroider and print to?

Yes we supply an extensive range of clothing to suit your needs. We can also embroider and print goods supplied by customers in some cases.

How Do I Order?

Ordering is easy; by telephone, email, fax, or arrange to visit us and discuss things. We will help you every step of the way and guide you to ensure you get exactly what you need.

How long will my order take?

Our standard lead times vary between 7 and 20 workings days (depending on what is ordered) and we offer an Express Service if you needs things delivered fast. Fast approvals and payments speed things up - it's safe to say most customers can expect a delivery within 2 weeks on most occasions.

I can't decide where to put my logo?

We can best advise on positions for your logo. Chest, sleeve, back - think about what you wear the uniform with and the impression you want to make, we can send visuals to you of your logo in different positions - making it a simple decision. (Remember you can have the logo in more than one position!)

What is best, Print or Embroidery?

Both applications have benefits and it really depends on two main factors - your logo and the size you need it to be. Embroidery is suited for breast size logos, printing for larger format branding. We can advise what will give your logo the best look.

I can't find the garments I need?

Our range online is by no means comprehensive. We couldn't possibly show all the garments we have at our availability - we regularly source specific products for customers who need something different or require exact specifications.

Will the goods I order fit?

We advise you try garments on for size and refer to size guides we can make available. We provide samples if they are required. Once garments are decorated, unless faulty, cannot be returned or changed without charge.


Can you deliver my order?

Yes. If you cannot or prefer not to collect, we offer a courier service via UPS. Traceable online you will have a tracking number and can follow your order from when it leaves us to when it gets to you. Carriage is charged, look out for occasional 'Free Carriage' offers.

How do I send you my logo?

Most commonly this is done by email. We can accept your logo in most formats. For embroidery we can work with any image from bitmap to Jpeg, or business card or letterhead. We have an Artwork Guide to help you along. Save money and avoid artwork charges by sending us Vector Graphics such as Adobe Illustrator or EPS.

Can I get a discount?

Our Mix and Match Policy helps you get the best price for every order. Select any garments included in our mix and match offer, select your personalisation option, and receive our bulk purchase discount! Minimum product quantity applies. The more you order, the better the price - we have several price bands with pricing!

Will my logo be correct?

We never proceed with any application until you have signed a pre-production proof. We always ask for approval on repeat orders, just in case your logo has changed. We will work to your exact requirements and advise the best method to get you the best result.

When are you open?

We open Monday to Thursday 9am till 5pm, we do not close for lunch. Fridays we are open 9am till 4pm.

Do you open on Saturdays?

We do work most Saturdays but do not always open the Trade Counter. A telephone call to check is the best method - we will be as helpful as always to try and accommodate your needs!

Can you help me with artwork?

Yes of course. We offer help and advice on all aspects of artwork, as well as offering a design and redraw service, making sure you logo looks tip top.

Can you bag my garments up individually?

Every garment is folded and bulk packed free of charge. We do our bit for the environment and no longer individually bag garments, however, it is a service we offer, from as little as 10p per item.

How do I know you have got my order correct?

You will receive a PDF copy of a Sales Order for your approval/reference. If you do spot a discrepancy simply contact us and we can amend anything prior to production.


Call us and we will be happy to help! We have excellent lead times and can get you your items quickly and efficiently.

CALL 0121 559 1234

© Ace Embroidery 2015 T:0121 559 1234 | sales@ace-embroidery.co.uk